Paragon Motor Club Frequently Asked Questions
Before you purchase roadside assistance, be sure you understand what it is that you are buying. We address the questions many of our customers ask here, but feel free to call us toll-free at 1-866-247-3728 with any additional questions.
Click on any of the following or scroll down to see all frequently asked questions and answers.
- What is Roadside Assistance?
- Are All of My Vehicles Covered?
- Who is Included in My Membership?
- When Does My Membership Begin?
- What is the Coverage Area of My Membership?
- Can a Live Agent be Contacted 24-Hours a Day?
- Who Pays for the Actual Emergency Roadside Assistance Service?
- What Does Sign and Drive Mean?
- What are the Differences Between Classic and Advantage Memberships?
- Who Delivers the Roadside Assistance?
- Is My Membership Cancelable?
- Is Paragon Motor Club affiliated with the Automobile Club of Southern California?
- Who is Paragon Motor Club?
- What Makes Paragon Motor Club Better Than Other Roadside Assistance Providers?
- Do I Have to Pay an Application or Initiation Fee?
- Can I Access and Change My Account Information Online?
- Does Paragon Motor Club Belong to The Better Business Bureau?
- Are Memberships Monthly or Annually?
- How Do I Renew My Membership?
1. What is roadside assistance?
Roadside Assistance is the most affordable way to protect you and your family during a breakdown. It provides nationwide service with multiple benefits such as; towing, flat tire assistance, battery jump start, fluid/fuel delivery, lock-out service, minor mechanical adjustments and additional services depending on the level of coverage you purchase. With a membership through Paragon Motor Club, you simply sign the receipt and drive away. We pay the bill and take care of everything else.
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2. Are All of My Vehicles Covered?
Roadside Assistance Plans: Yes. Actually, you don't even need to own the vehicle. Our roadside memberships cover the members not just the vehicles. This means that if you have a breakdown in a vehicle you don't own, all qualifying benefits would apply.
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3. Who is Included in My Membership?
A membership covers the primary member and one free associate member such as your spouse. Additional family members under the age of 21 can be added for a small fee.
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4. When Does My Membership Begin?
Once you purchase a Membership, you will have immediate access to our secure Member Benefits section. You will receive your membership cards within 7 days and will then be eligible for the benefits you selected.
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5. What is the Coverage Area of My Membership?
Coverage is available to members within the United States and Canada.
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6. Can a Live Agent be Contacted 24-Hours a Day?
Yes. Once you join our membership, you will be provided with a toll free number where live agents are available to assist you 24-hours a day, 7 days a week.
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7. Who pays for the Actual Emergency Roadside Assistance Service?
Paragon Motor Club pays for the services provided within the membership. You simply sign for qualified services and drive away. We take care of the details so you can get back on the road. We call this Sign and Drive.
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8. What Does Sign and Drive Mean?
Sign and Drive means that you simply sign for covered services at the time of a breakdown up to the amount of coverage that you selected. Classic and Advantage are the two levels of Sign and Drive Roadside Assistance available. Click here to compare plans and determine which level of coverage meets your needs.
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9. What are the Differences Between Classic and Advantage Memberships?
The Classic Roadside Assistance membership provides roadside benefits including flat tire assistance, battery jump start, lost key/lock-out service, fuel and fluid deliver and towing up to 15 miles. The Advantage Roadside Assistance membership increases the towing 100 miles as well as additional benefits and services provided with the Advantage plan. All services are Sign and Drive up to the benefit limit. Click here for a side-by-side comparison.
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10. Who Delivers the Roadside Assistance?
Paragon Motor Club provides its roadside services through a carefully selected, nationwide network of service providers. You can feel confident that we will send only approved, reputable service providers to assist with an emergency situation. If you have a preference for a specific provider, please inform the dispatcher at the time of your request for service. They will make every effort to fulfill your request.
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11. Is My Membership Cancelable?
Yes. All Roadside Assistance memberships are cancelable. You are entitled to a prorated refund for each full calendar month remaining in the membership period.
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12. Is Paragon Motor Club affiliated with the Automobile Club of Southern California?
No. Paragon Motor Club is not affiliated with the Automobile Club of Southern California.
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13. Who is Paragon Motor Club?
For over 25 years, motorists and travelers have relied on the family of providers of Paragon Motor Club to keep them safe and secure while on the road. Now, you can also enjoy the peace of mind that millions of motorists have relied on for the past quarter of a century.
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14. What Makes Paragon Motor Club Better Than Other Roadside Assistance Providers?
There are many benefits to choosing Paragon Motor Club over other providers. Here are just a few:
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Roadside Benefits Apply to the Member, not the
Vehicle:
When you purchase a roadside assistance membership through Paragon Motor Club, you are covered whether you are driving a vehicle that you own or not. Some roadside memberships only apply to vehicles that you own and list within your membership. -
No Application Fee on annual memberships:
Many providers charge an upfront application fee to join the annual membership. When you purchase an annual membership from Paragon Motor Club, there is no application fee allowing you to save even more. If you choose the monthly membership, there is a small application fee to cover the short term expenses. -
Nationwide Service, One Company:
Whether you have a breakdown in Arizona or Alabama, Wisconsin or Wyoming you are dealing with one company, Paragon Motor Club. Many other providers are franchised regionally or by state. This means that you may not receive a consistent level of service if you are traveling outside of your home area. You will always receive the same great level of service with Paragon Motor Club no matter where you are located. -
Exclusive Member Benefits Online:
One of the most attractive benefits of membership with Paragon Motor Club is our exclusive Member Benefits section of our website. For ultimate convenience, we provide the ability for you to log in to this section using a secure username and password. Members can review/update their personal and account information, request services, download membership handbooks and receive discounts from our business partners. We provide this in addition to our 24-hour toll free number. -
Monthly or Annual Memberships:
We allow you to choose whether you prefer to pay your membership dues monthly or annually. And we will automatically renew your membership unless you choose to cancel. This way you will never be caught without protection.
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15. Do I Have to Pay an Application or Initiation fee?
Not if you purchase an annual membership. Unlike other roadside assistance providers that can charge up to a $25.00 application fee just to join, Paragon Motor Club does not charge a sign-up, application or initiation fee on annual memberships. There is a small, one-time fee if you choose the monthly membership option. Either way you go, Paragon Motor Club is one of the most affordable and easy to use memberships for roadside assistance.
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16. Can I access and Change My Account Information Online?
Yes. Your membership through Paragon Motor Club gives you immediate access to our exclusive "Member Section." You can access your personal and account information, request services, download your membership handbook and even view a list of partners that offer our members discounts on the products and services they provide. And, you can do this from any computer in the world.
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17. Does Paragon Motor Club Belong to The Better Business Bureau?
No. Paragon Motor Club does not pay the extremely high fees demanded by the Better Business Bureau so that we can pass the savings on to our customers.
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18. Are Memberships Monthly or Annually?
Paragon Motor Club offers both monthly and annual memberships. Your member benefits and services are identical, however you do receive a discount for annual memberships, which are paid in full.
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19. How Do I Renew My Membership?
For the convenience of our members, all memberships are renewed automatically unless you choose not to renew. This way you can have the peace of mind of having protection when you need it.
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